The Ear and Eye Clinic (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI Act”). By using our services and accessing our website at www.earandeye.co.za, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Book an appointment
• Complete forms on our website
• Communicate with us via email or telephone
• Visit our clinic

The personal information we collect may include, but is not limited to:

• Name and surname
• Contact details (email, phone number, physical address)
• Medical history and other health-related information
• Payment information

2. How We Use Your Information

We collect and process your personal information to:

• Provide healthcare services
• Confirm and manage appointments
• Respond to queries and requests
• Send you important updates and reminders
• Process payments for services rendered
• Comply with legal obligations

We will not use your personal information for any other purposes without your consent.

3. Sharing Your Information

We may share your personal information with:

• Healthcare professionals involved in your treatment
• Third-party service providers who assist us in delivering our services (e.g., payment processors, IT service providers)
• Regulatory authorities, where required by law

We ensure that all third parties comply with the POPI Act and implement adequate safeguards to protect your personal information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your information is no longer needed, we will securely destroy or de-identify it.

5. Your Rights

Under the POPI Act, you have the following rights regarding your personal information:

• Access: You may request details of the personal information we hold about you.
• Correction: You may request that we update or correct your personal information.
• Deletion: You may request that we delete your personal information, subject to legal requirements.
• Objection: You may object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at info@earandeye.co.za or Tel: 010 001 9057.

6. Security of Your Information

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. These cookies may collect anonymous information about your visit to our website, such as your IP address, browser type, and pages viewed. You can disable cookies in your browser settings, but this may affect your experience on our website.

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

The Ear and Eye Clinic
18 Philip Engelbrecht Ave, Meyersdal, Alberton, 1448

Email: info@earandeye.co.za
Tel: 010 001 9057

By using our services or visiting our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.